Common issues and how to fix them
Installation or update failures. If the installer fails or the product does not update, restart your device and try again. Ensure sufficient disk space and internet connection. Temporarily disable other security tools that may block installation.
Activation and license errors. Activation problems often relate to incorrect credentials or expired licenses. Check your registered email and activation code. If moving licenses between devices, remove the previous device first.
Slow performance or high resource usage. Keep the security client updated. Schedule full scans during idle hours. Adjust scan settings for lighter performance and review other background programs consuming memory.
False positives and blocked sites. If a trusted website or file is blocked, submit it for review instead of bypassing the warning. You can temporarily allow it and report false positives for global correction.
Account recovery and password reset. Use password recovery from your registered email. If access is lost, submit proof of purchase for account restoration. Always enable multi-factor authentication for stronger protection.
How to prepare before contacting support
Keep ready: registered email, product version, OS details, and any error messages. Document what steps you already tried to help support resolve your issue faster.
Frequently asked questions
Sign in to your dashboard, then view, renew, or change plans under “Subscriptions.” Update payment methods for seamless renewals.
Yes. Remove the old device from your account and activate your license on the new one using your same credentials.
Disconnect from the internet, run a full scan, and follow on-screen cleanup steps. If issues persist, contact support for guided assistance.
Escalation and advanced diagnostics
If the issue persists, support may request logs or remote access for diagnostics. Provide access only through verified support channels and end sessions once complete.
Our goal is to resolve issues quickly and clearly. Keep your credentials safe and use secure methods when sharing data with support.